Refund policy

Last Updated: April 10, 2025

At RolaxAI, we strive to deliver high-quality AI-powered services and digital tools that bring value to our users. Your satisfaction is important to us. Please review our refund policy below to understand how we handle requests for refunds.

1. Digital Products & Services

Due to the nature of digital products and AI-generated outputs, all sales are final once access or delivery has been granted. We do not offer refunds for:

Downloaded files or assets
AI-generated content
Subscription or usage-based services after they have been accessed or used
Change of mind or personal dissatisfaction after delivery (unless the service is not functioning as described)

2. Exceptions to the Policy

We may consider refund requests on a case-by-case basis if:

You are charged more than once for the same product/service.
You are unable to access a purchased product or service due to a technical error on our end.
The product or service delivered was fundamentally different from what was advertised or promised.

To request a refund under these exceptions, please contact us within 7 days of your purchase.

3. How to Request a Refund

To request a refund, please email us at:

📧 Email: hey@rolaxai.com

Include the following in your request:

Full name and email used for purchase
Date of purchase
Order number (if available)
Reason for your refund request

We aim to respond within 2–3 business days.

4. Chargebacks

If you initiate a chargeback through your payment provider without contacting us first, we reserve the right to ban your account and restrict future access to our Services. We encourage you to reach out to us directly for a quick and fair resolution.

5. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.